Here at Bijoux Living we offer a 14-day return policy from when the goods are received on purchases from us.
Customers wishing to cancel their order once they have received the goods must ensure that reasonable care has been taken of the goods and they are returned to us adequately packed to ensure they will not be damaged in transit, unused in an ‘as new’ condition. A divan that has had the castors inserted or the transit straps removed from drawers is considered used. A deduction can be made if the value of the goods has been reduced as a result of inadequate packaging or of you handling the goods more than necessary.
In the unlikely event you receive a damage faulty or incorrect item, please contact our customer service team and include as much detail as possible & photos if appropriate. They will look at the best way to resolve the issue.
If you change your mind: If you have simply changed your mind about any item or if it is not suitable for you and you wish to return it, the item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods, you have 30 calendar days to do so, at your own expense. Once the item is received, we’ll issue a full refund for the product to your original payment method.
The customer is responsible for all transport costs, if the you wish to return the goods using our transport services that will be arranged on your behalf at an estimated charge of £65, dependent on location and items purchased, the exact amount will be confirmed on receipt of cancellation request.
Your refund will be processed minus the collection charge within 14 days of us receiving the goods back, or within 14 days of you providing proof of return.
For goods such as pillows, mattress protectors and duvets, the customer shall be responsible for returning the goods, and cost of return, to us via the carrier or postage method you choose. These should be returned to us unused, unopened and in their original packaging for obvious health & hygiene reasons. A £5 re-stocking and handling charge will occur per item which will be deducted from your refund amount once the goods are back and inspected.
Goods must be inspected on delivery and refused if damaged. If the goods look like the packaging has been damaged, please ask the drivers to note this on their paperwork before signing for your items. If the product does not appear to be damaged on arrival and upon unwrapping, you discover any faults you must contact us within 7 days. This will enable the returns process to be swifter and more efficient.
Clear pictures including your order number, name and address can be sent to firstname.lastname@example.org or our WhatsApp service to commence your return.
All delivery information and costs apply to mainland UK only
Cancellation on bespoke (made to order) products
Cancellation on bespoke products and made to order items once in manufacture will incur the following costs:
If cancelled during production then a charge of 35% admin fee, 100% cost of product and 100% delivery charges will be payable. If the product does not fit in the desired location and a customer does not wish to have the item, the above will be charged and a additonal fee will be charged to bring the product back to us.